Shipping policy

This Shipping Policy outlines how orders are processed, shipped, and delivered when you purchase from Gifzy. By placing an order, you agree to the terms below.

Order Processing
All orders are processed within 1 to 2 business days. Orders are not processed on weekends or public holidays. During peak periods, processing times may extend slightly. Once your order is dispatched, you will receive a confirmation email with tracking details.

Shipping Options and Delivery Times for United Kingdom

• Standard Delivery
Estimated delivery within 3 to 5 business days after dispatch
Charge of £4.99
Free on orders of £50 or more

• Express Delivery
Estimated delivery within 1 to 2 business days after dispatch
Charge of £6.99

Delivery times are estimates and begin once the order has been dispatched. Gifzy is not liable for delays caused by courier services or external factors beyond our control.

Tracking
All orders are shipped with tracking. Customers will receive a tracking link via email once the order has been dispatched. It is the customer’s responsibility to monitor delivery updates.

Shipping Address
Customers must ensure that all shipping details are accurate at checkout. Gifzy is not responsible for orders delivered to incorrect addresses provided by the customer. If an order is returned due to an incorrect address, additional shipping charges may apply.

Delivery Issues
If your order is delayed, lost, or arrives damaged, please contact our support team within 48 hours of the expected delivery date. We will investigate the issue with the courier and provide a suitable resolution, which may include a replacement or refund where applicable.

Failed Deliveries
If a delivery attempt fails and the parcel is returned to us, the customer may be required to pay for re-shipping.

Contact
For any shipping-related queries or concerns, please contact Gifzy support. We aim to respond promptly and resolve all issues efficiently.